One support credit is deducted from your account only when your problem is completely resolved by our technicians. Support is conducted through secure remote support software. All technical support sessions are timed and logged by the remote control software. Your account must have a minimum of one support credit to receive support.

Standard Support Hours are 8am-5pm CST

After Hours support will be billed at two credits per incident.

Technical Support Credits can be purchased on the MyPremierWireless.net website in the following quantities:

One Credit = One resolved incident

Volume Pricing:

Single Credit        Price = $45        Savings = $0

Five Credits          Price = $200      Savings = $25

Ten Credits          Price = $400      Savings = $50

Support incidents may include but are not limited to:

Virus/Spyware/Malware removal

Network setup

Printer Setup

Account creation and configuration

Program Installation